FAQ

Frequently Asked Questions

At Vector & Raster, we offer all clients a comprehensive range of quality products and Melbourne laser cutter services. You can receive high-quality laser etching and laser engraving on an endless range of materials and products. Whether we’re laser cutting signs for businesses or fabrics for fashion designers, we’ll ensure we get the job done right. Take a look at the answers to some of the most commonly asked questions on our laser engraving and laser cutting services below.

Can I obtain a quote over the phone?

Sorry but we cannot provide a quote over the phone, laser cutting and laser engraving prices can vary dramatically based on the design and material being processed, we require artwork to provide an accurate quote. In order to receive a prompt and accurate quote, it is best to use our quote form, making sure to fill in all fields accurately.

What are your business hours?

At Vector & Raster Laser Services we are open from Monday to Friday – 9:00am to 5:00pm, except public holidays. An appointment is required if you would like to drop in to discuss an order or to collect an order that has been completed.

Is your work guaranteed?

Yes, at Vector & Raster Laser Services we pride ourselves on quality and excellence, that is why we offer our clients a 100% quality guarantee. If you are not completely satisfied due to faulty materials or workmanship, we will reprocess your order or offer you a full refund.

Can you produce the correct artwork for me?

Yes, if you are unable to provide the required artwork for processing your order, we can produce the files for you no matter what process you intend on using, whether it be laser cutting or laser engraving. If you are unsure whether your files are suitable, simply email them to us and we’ll take a look and advise accordingly.

What type of file do you require?

We require a vector file (CAD) which has been created in a graphics program. Acceptable file types include EPS, CDR, AI, PDF, DXF and DWG. Cut lines should consist of a red outline with no fill, using a .001mm stroke width, areas to be engraved should have a solid black fill. If your file contains vector etching, these paths can be shown in a cyan outline with no fill, using a .001mm stroke width. Files should be in a RGB format. Only photographs will be accepted as a high resolution jpeg or bitmap.

How do I save a vector file from my Embroidery software?

If you would like to laser cut fabric for embroidery applique and already have the file digitised in your embroidery software such as Wilcom©, then all you need to do is export your running stitch as an EPS file. This will ensure that the applique is cut at the correct size making the embroidery process seamless.

Can I supply my own materials?

Yes, if you prefer to supply your own materials then we are happy to process them for you, providing that they are suited to the laser process, a test sample is recommended for perfect results when processing your order. We do however stock many materials in-house at competitive prices.

What materials can you laser cut and laser engrave?

We can laser cut and laser engrave a vast range of materials, a list of these materials can be viewed on our laser cutting and laser engraving pages, if still unsure simply contact us for assistance.

Do you charge for samples?

If you require a basic test to see how well a material laser cuts or laser engraves then we can provide this service free of charge, however if you wish to trial particular designs or a large amount of materials then there may be an applicable fee.

Can you laser cut delicate fabrics?

Yes, we regularly laser cut fabrics that are classified as delicate which include chiffon, organza, lace, taffeta, crepe and many more. These fabrics are commonly used in the fashion industry for garments such as wedding dresses, evening wear and much more.

Can you laser engrave on gold jewellery?

We cannot laser engrave on gold jewellery, these items are best engraved by other forms of engraving. We highly recommend that you take these items to a certified jeweller to be hand engraved.

Can you laser engrave on paper?

Yes, laser etched paper has become very popular over recent years and is commonly combined with laser cutting to create unique products such as invitations, greeting cards, swing tags, business cards and much more.

Do you only service the Melbourne area?

Even though we have a large local client base both in Melbourne and around Victoria we also service a large number of interstate clients throughout Australia. We have even worked our laser magic on orders going directly overseas. No matter where you are located you can always rely on us.

Does laser cutting leave burnt edges?

Laser cutting does not leave burnt edges, not even on materials such as paper and fabric. When the process is setup correctly and certain factors are taken into consideration, you will achieve a smooth and clean cut edge. Our lasers are capable of cutting everything from thick wood and acrylic, through to delicate materials such as paper and fabric, even in bright white.

Are your plastic stencils reusable?

Yes, our laser cut custom plastic stencils are extremely durable, solvent resistant and reusable. Simply wipe them down and reuse as required, if looked after correctly you will get many uses out of them. We stock a range of quality stencil plastics in various thicknesses for different applications.

What is the thickest acrylic you can cut?

We stock and comfortably laser cut up to 10mm thick acrylic, however we do also often laser cut 12mm and 15mm acrylic on small run jobs for products such as signage, displays, architectural models etc. For acrylic thicknesses above 10mm, please send through your artwork and get in touch with our team regarding your project and we’ll advise accordingly.

What size plywood sheets do you stock?

Our standard sheet sizes are generally 1200 x 600mm in size. This applies to all plywood and MDF, larger sheets can be supplied for specific projects upon request. Whole sheets do not need to be purchased for small run jobs, we will invoice the job accordingly.

Are you able to supply solid wood?

Yes, we are able to supply solid wood for certain projects and products. We have 5mm solid wood sheets for cutting and engraving items such as displays, name badges, coasters, gifts etc. right through to solid wood that is approx 19 – 25mm thick in a range of species including Victorian Ash, Tasmanian Oak, Blackbutt and much more. These timbers are popular for signs, displays, chopping boards etc.

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